Terms & Conditions
I. INTRODUCTION
Welcome to our online store www.shop.setazakian.com. www.shop.setazakian.com (henceforth for brevity "Website") is the website and online store for the sale of products via the Internet of the company under the name "SETAPRINT O.E.", based in Athens (Greece), Achillea Paraschou 5, with VAT Registration Number 801301681 of Psychiko Tax Authority, Business Registry Nr: 0493845034923 (hereafter for brevity the "shop").
These General Terms and Conditions for using the Website and purchasing the products of our online store (hereinafter for the sake of brevity the "Terms of Use"), define the terms and conditions for your browsing on the Website and using this and our online store and govern the sales contract concluded between us for the purchase of products from our online store. Indicative and not limiting, the display, presentation, sale, transport-storage, delivery and any return of our products displayed on the Website, the protection of your personal data and the security of your transactions are governed by these Terms of Use, which you please read before navigating the Website and making your purchases. Any action you take in our online store, such as browsing through it, subscribing to the store's newsletter or making any transaction or communication with our store is considered as your unconditional acceptance of these Terms of Use. In case of your disagreement or reservation for part or all of these Terms of Use, you can send your relevant e-mail to the e-mail address szakian@setaprint.net before browsing or making the transaction, otherwise the acceptance of all terms considered unreserved by you.
The store reserves the right at any time at its absolute discretion to modify, renew or upgrade, unilaterally and without prior notice to the user/consumer/visitor/member of the Website (cumulatively or disjunctively): a) part or all of of these Terms of Use, b) part or all of the content of the Website and c) part or all of the interface, structure or configuration of the Website, as well as its technical specifications. Also, the Company reserves the right at any time, at its absolute discretion and without prior notice to the user/consumer/visitor/member of the Website to suspend or terminate the operation of the Website. The user/consumer/visitor of the Website acknowledges and unconditionally accepts all of the above by only navigating and/or using the services of the Website. The Company undertakes to inform you of any modifications as well as of any change through the Website. Any modifications will be effective from the date they are posted on this Website. It is clarified that any change to these Terms of Use does not include orders that you have already placed in our online store, before the amendments come into force in accordance with the above. The use of our online store after the above-mentioned amendment is considered as acceptance of the Terms of Use, as amended. Any invalidity of any of these Terms of Use does not result in the invalidity of the rest. The Company's non-exercise of its rights under these Terms of Use does not imply a waiver of these rights. The store is not responsible for any violation of these Terms of Use due to reasons of force majeure, such as indicative extreme weather phenomena, earthquakes, floods, fires, emergency situations, stoppages, strikes, demonstrations, acts of terrorism, coup d'état, change in the currency circulating in Greece, etc. .
Your use of this Website and any transaction you make in our online store is solely at your own risk. The use of the Website must be done exclusively for legal purposes and in a way that does not limit or prevent its use by third parties. The consumer/visitor/member of the Website is obliged to use the Website in accordance with the law, good manners and the Terms of Use, and not to engage in acts or omissions that may cause damage or malfunction to it, affect or endanger the provision of the Website's services.
II. WEBSITE / ELECTRONIC STORE SERVICES
A. PROVISION OF INFORMATION
The store reserves the right to freely choose the products it displays on the Website and to modify, renew and/or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers and discounts which it may choose and carry out freely as well as modify, renew and/or withdraw at any time and without prior notification and/or meeting a deadline.
The information provided by this website is complete, true, valid and up-to-date, whether it concerns our identity or the products provided by our online store. The above guarantees are subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or due to interruptions in the operation of this Website or due to force majeure. The Company has received all the necessary technical and other means in order to immediately update the available quantity and the corresponding available sizes of our products, however it reserves an express reservation regarding the validity of the quantities and sizes of the products available in the online store, since the update may to be carried out within 24 hours from the moment of their modification.
B. REGISTRATION OF PERSONAL INFORMATION
You can navigate the Website, freely choose the products you like from the online store and place them in your shopping cart.
In order to complete the order process, it is necessary to enter some of your personal information on the Website. You can choose whether you wish to proceed with the order process by filling in the necessary personal information to complete the order.
B1. PURCHASE
In the event that you choose to proceed with the ordering process, you will be taken to the page for entering the necessary information to complete the ordering process of your personal information.
In particular, mandatory fields are the following:
– First and last name
– Email
– Telephone
– Shipping address
The registration of the above personal information is necessary to complete the order process. You bear the responsibility for the correctness and legality of the information you provide us and the Company relies exclusively and only on your statements regarding your personal information. All of your personal information that you enter to complete the order process is only stored for as long as it is necessary to complete the purchase process from you, including the period during which it is possible to return the products, they fall under the strict Privacy Policy maintained by our company and collected and processed with complete security and diligence and only after your express consent, provided by sending the above form. Our Company processes your above personal information exclusively for the purpose of completing the order process by you, as well as our relevant communication with you regarding the transactions between us. Regarding the collection and processing of your personal data, the terms and provisions of the Website's Privacy Policy apply.
B 2. NEWSLETTER SUBSCRIBE
Your registration in our store's newsletter is done at your own discretion and is not a mandatory procedure for making a purchase from our online store or for the provision of our other services, including your simple browsing on our website.
Your registration for our store's newsletter service is completed by entering your email address in the corresponding field on our page. By completing your registration, you give us your express consent for our store to send you informational and promotional material about its products and services, as well as related advertising messages. For the protection of your personal data, please find out HERE.
The store is not responsible if the newsletters are not delivered to their destination, although it makes every effort with the ISP's (Internet Service providers) for their delivery. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. In the event that you no longer wish to receive informative newsletters or wish to be completely deleted from the store's news sending system, you can inform us by sending a relevant e-mail to szakian@setaprint.net or via the corresponding link that appears in the informative emails us that you receive. The store uses a provider (3rd party company) for the identification (tracking) of the recipients of the newsletters. It does not hand over information about your name, surname, home address or other personal data to third parties.
C. PURCHASING THROUGH THE ELECTRONIC STORE
1. ORDER
1.1 Completion – Order Confirmation
Use the categories found in the main MENU of the Website, navigate through them and select the products you want. Choose the products you want and click "Add to shopping bag".
If you are not sure about the size of the product you have chosen, please contact us at 6972609808 or by email at szakian@setaprint.net
The prices listed on our products include VAT and are considered final. The listed prices do NOT include any shipping costs.
If you wish to continue shopping, your order will remain pending (up to 30 minutes), while you will be able to navigate the rest of the Website without deleting your selections, adding to your cart any other products you may wish. At any time you choose, you can go back and modify the contents of your basket.
Check the products in the shopping cart by clicking on the cart icon, which is located in the upper right part of the website. On the page "Your shopping bag" you can use the trash can icon to remove items from your cart before completing your order. Click the Checkout button to complete your purchase.
In the "Information" stage you are given the option to choose "Express Checkout" with payment by PayPal or ApplePay or otherwise complete your order by entering your necessary personal information.
Click the 'Continue to shipping' button to proceed with shipping details. In the "Shipping Costs" stage, you can confirm your contact details and shipping address. You will also be informed about the shipping method and costs as well as the total amount of payment corresponding to the order.
Click on the "Continue to payment" button to proceed with the payment of the order. At the "Payment" stage, which is the last step before completing your order, you are asked for the necessary credit card details, while you also have the option to pay with PayPal,
If you agree with the final payment amount, press the "Pay Now" button, completing your order, at which point it is submitted to our store.
By submitting your order in accordance with the above, the Website system will automatically send you a message to your email account, which will notify you that we have received the order, list the products you have ordered and all the terms of the order.
When the order is shipped you will receive a new message to the email account you have registered with us, which will inform you about the delivery with a courier company and will indicate the waybill/shipment number. With this number, you can track the progress of your order through the website of the respective courier company until it reaches the delivery location that you have indicated in your order.
1.2 Order Tracking
Our store may contact you via e-mail and/or message on the mobile phone that you have declared to us throughout the period until the delivery of your order to you for any issue regarding the receipt, processing , the execution and/or transfer of your order and/or the payment and/or return of the products or for anything else. The parties agree that the communication in question (via email and/or message on the mobile phone you have registered with us - sms) also meets the legal requirements for informing you in writing, notifying you, confirming your order, where and when the law requires it . In the event that you wish to express your objections, or to provide you with clarifications on the content of any message you have received in accordance with the above, or for any other reason, you can contact us either by sending an email message and/or a reply message to the SMS that will you have received and/or call us directly on the following numbers 6972609808
1.3 Cancellation / Modification of Order
The order can be canceled in the following cases:
– Before completing the order:
Before submitting your order, you have the technical possibility to "back" at any time and remove the quantities of products from your basket that you do not wish to order by clicking on the "trash container".
– After receiving the product
(a) Any refusal by you to receive your products upon delivery is equivalent to withdrawal, the exercise of which is subject to the provisions of Section II.C.5 below.
(b) After receiving the product, the order is canceled by exercising the Right of Withdrawal, as defined in Section II.C.5 below.
(c) finally, after receipt your order is cancelled, in case you receive a defective product or the wrong product.
2. METHODS OF PAYMENT
In order to serve you better and better, our store has a choice of payment method for the products you are interested in buying.
After you have decided which payment method suits you, you select the corresponding payment method in the appropriate place of your order request form and enter your necessary information if needed. The collection and processing of the payment details that you send us fall under the strict policy of protecting your personal data that our company maintains and are collected and processed with complete security and care and only after your consent provided to us by sending the order request your. Especially for credit card payments, all the necessary security measures are taken in cooperation with the cooperating financial institutions to ensure the maximum possible protection in your electronic transactions and secure your payments.
The payment methods are specifically the following:
2.1 Payment by credit card.
Our store accepts Visa, Mastercard and debit cards. Your transactions in our online store are protected by the highest online security systems (SSL-128 bit and digital certification by the National Bank) which guarantee a secure trading environment in many large companies worldwide. In the (secure) order form, fill in all the necessary fields (card number, expiry date, CCV). The Company processes your card details exclusively for the completion of the transaction between us, i.e. the repayment of the products you have purchased from our online store. The processing of your personal data is governed by the Website's Privacy Policy.
2.2 Payment via PayPal.
Payment by PayPal is made under the strict terms of transactions imposed by the company PayPal.
2.3 Payment with ApplePay.
Payment with ApplePay is made under the strict terms of transactions imposed by the Apple company.
3. SHIPMENT AND DELIVERY TIME OF PRODUCTS
Delivery can take anywhere from 5-15 business days from the day your order is placed. Every item is printed on demand so please be patient with your order! 😊
All our products are printed within the E.U.
In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Our suppliers use the following shipping providers:
- DHL
- La Poste
- Asendia
All orders come with a tracking number.
We only ship within Greece for the time being.
3.4 Delivery Delay
Our store makes every effort for the timely and appropriate delivery of your products, however we reserve the right that the delivery of your product(s) may be delayed in the event of a force majeure event, as indicated above, which may affect the transport and delivery of your order. In the event of a delay, you can contact our store at 6972609808 or at the email address szakian@setaprint.net, where you can declare your cancellation of the whole order or part of it.
4. SHIPPING COSTS
5. RIGHT OF WITHDRAWAL
5.1 Conditions for exercising right
You have a period of fourteen (14) calendar days to withdraw from the purchase you may have made through our online store, without stating the reasons or providing us with any explanation (unnecessary withdrawal). The right of withdrawal is exercised when you want to return the product you bought from our online store and get your money back.
The above deadline of fourteen (14) calendar days for exercising the right of withdrawal begins from the day after you acquire physical possession of the purchased goods.
The right of withdrawal is exercised at absolutely no cost, except for the costs of return (courier, transport, post or other), which will be at your own risk and expense.
Necessary conditions for exercising the right of withdrawal are: That the product has not been used, that no labels or markings (eg stickers, brand markings, etc.) on the products have been removed. Also, all items must be returned in the perfect condition received without damage, without any defects (with the exception of the return of a defective product), complete and in their packaging, while they must also be accompanied by all the necessary documents.
5.2 Procedure for exercising a right:
In order to exercise the right to withdraw from article 5.1 above, you must, before the expiry of the deadline for exercising it in accordance with the above, inform us of any decision to withdraw from the sales contract we have concluded, by contacting our store at 6972609808 or to the email address szakian@setaprint.net or by filling out the SAMPLE FORM attached to these Terms of Use (you will find it at the end of the text) and sending it (print it or attach it) in accordance with the above. The use of the attached Form is not mandatory. With the online submission of the Withdrawal Form, our store will send you confirmation of receipt of your withdrawal without delay to the email/or mobile phone you have indicated.
You must then, at your own expense and responsibility, send back the goods or deliver them to us at our Company's registered office, i.e.
Seta Zakian | Setaprint
Achillea Parashou 5,
Palio Psychiko 15452,
Athens, Greece
without undue delay and in any case within fourteen (14) calendar days from the day you notified us that you are withdrawing from this contract. The deadline is deemed to have been met if you send back the goods before the end of the fourteen (14) calendar day period.
If you withdraw from the sales contract we have entered into, we will refund to you all monies received from you, including shipping costs, without undue delay and in any case within fourteen (14) calendar days of the day we are informed of your decision to withdraw from this contract. We will process the above refund using the same payment method that you used for the original transaction. We are entitled to delay your refund until we receive back the goods you withdraw from the purchase in the same good condition in which you received them or until you provide evidence that you have sent back the goods, whichever occurs first.
You are only responsible for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and function of the goods.
6. RETURN OF DEFECTIVE PRODUCTS
Our store checks all products before sending them to you and takes every possible measure so that all products that reach you do not have any defect. In very rare cases, however, there is a chance that you will receive a product with a defect. For this reason and regardless of your above right of withdrawal, which is not affected, we invite you to check the products upon receipt.
In the event that the product you received is demonstrably defective due to its manufacture, then: you can request either their replacement with the same or another product of your choice, or an interest-free refund of the money paid, provided that send the relevant electronic order no later than within 5 days of receipt.
III. RESPONSIBILITIES – OBLIGATIONS OF THE PARTIES
1. USE/OPERATION & WEBSITE CONTENT
1.1. Website Use/Operation
Both parties (Store and consumer) are bound to use and operate the website correctly and based on good faith and business ethics. In order to have correct and complete access to the Website, the JavaScript language must be activated in the browser as well as the ability to download cookies. To use www.shop.setazakian.com you must have an Internet Explorer version above 6 or a Mozilla Firefox version above 3.5 or another equivalent web browser version installed. It is also recommended to use the latest versions of browsers as well as Adobe Flash Player to display additional graphics. The user/consumer/visitor of www.shop.setazakian.com acknowledges and accepts that in order to use some of the services of www.shop.setazakian.com he may need to download certain upgraded electronic programs to his PC . The store takes all necessary measures for the continuous and uninterrupted operation of the Website, but reserves the exclusive right, and the user/consumer/visitor accepts it, to permanently or temporarily interrupt the operation of the Website with or without warning to the users /consumers/site visitors.
1.2. Sole Responsibility of User/Consumer/Visitor.
The user/consumer/visitor is solely and exclusively responsible for the legal use of the Website and the online store and is obliged to refrain from any illegal act and abusive behavior, as well as from the adoption of illegal practices and practices of unfair competition.
The user/consumer/visitor is solely responsible for the legality and correctness of the Information, Data and details he provides on the Website, which the store has no responsibility or obligation to check, unless this is imposed upon it after a complaint or by check law.
1.3. Prohibited Uses
The user/consumer/visitor undertakes and agrees not to use the Website to send, publish, send by e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, libelous, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relations ( such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements).
Any action or omission of the user/consumer/visitor, which (a) infringes any patent, trademark, trade secret, copyright or other proprietary rights of both the store and third parties, (b) contains viruses or other or any other codes, files or programs, which are designed with the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties with any way and any content or cause damage to the reputation and reputation of the store, its Partners and affiliated companies and/or other users/consumers/visitors or may violate any personal or other data of its users/consumers/visitors present website.
In addition, it is prohibited:
(a) Any access or attempted access to information and data (including personal data) that is trafficked through the Website.
(b) Accessing the Website for the purpose of creating or producing a product or service that competes with our own products/services.
(c) The facilitation in any way and by any means of third parties to gain access to the Data granted to the Website by its Members.
(d) Any form of Software piracy, hacking and/or interception, copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of data (including personal data) and information, including and of the content and material (photos, graphics, texts, etc.) of the Website.
1.4 Limitation of Warranties – Company Liability
The store always acts in good faith and within the framework of what the legislation and the Terms of Use provide. Accordingly, it has taken and continues to take all the necessary technical or other measures and make every possible effort in order for (a) the website and the online store to operate continuously and properly without problems, interruptions, delays, errors or mistakes, (b) the data/information granted and transmitted through this website on the one hand not to be altered, on the other hand to be protected by creating backup copies, since the security systems of this website are subject to limitations, (c) the technology used by itself or the servers through which our online store is made available to Users do not contain viruses or other harmful components or software programs, however the store DOES NOT PROVIDE RELATED GUARANTEES for all of the above and is not obliged to compensate you, in case you suffer any damage for the above reasons.
In addition, the store does not provide any guarantee (a) for the suitability, effectiveness, adequacy of its products in relation to the purpose for which you intend them and (b) for the correct and proper execution of the transactional obligations of the other users/consumers/visitors/ members of the website and its services.
The store makes reasonable efforts to maintain and make available the content of the Website. Nevertheless, the users accept that the store is entitled at any time at its discretion to modify and/or temporarily or permanently interrupt the whole or part of the website with and/or without warning to the users, given that the availability may affected by users' equipment, by other communications networks, by the large number of people trying to use the website at the same time or by other causes. Therefore, the store bears no responsibility for any kind of damage resulting from the inability of users to access it, the cessation of all or parts of it, the delay, non-delivery, interruption or poor quality of receiving its services or loss of their content, the existence of any type of errors.
The store is not responsible for any technical problems that may occur to users when they attempt to access the Website and during it and are related to the operation or compatibility of their own infrastructure with the use of the Website. Also, the store has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.
In addition to what is expressly defined herein, the store has no civil, criminal, or other liability towards the users and/or any third party claiming rights from you, in the event that any of the above, during the use of the services and/or products of this online store suffer any kind of damage due to: (a) errors, omissions, technical obstacles, damage or malfunctions of the telecommunications networks, the Internet, the website, the Internet Service Providers, (b) permanent or temporary shutdown of the website or some of its services and/or interruption of the provision of certain products through the online store, (c) events, situations, actions, acts and/or omissions of the store or third parties including other users/consumers/visitors of the Website, for which the store does not provide guarantees and bears no obligation in accordance with the provisions herein, (c) information and and other content that may be published and shared by third parties.
The store reserves the right to deliver the products in cases of force majeure.
The store reserves the right at any time to temporarily or permanently stop the operation of all or part of it for reasons of maintenance or upgrading or for any other reason.
The store does not provide any guarantee for the availability of the products, but guarantees timely information to end consumers about their unavailability.
The store is not responsible under any circumstances for your communication with the third party service providers who advertise or are advertised on the Website and for any commercial transaction that may arise from the relationship between you.
The Website may include links to other websites. The store should in no way be considered to endorse or accept the content or services of other websites that may be connected through links and expressly disclaims any responsibility for any content, privacy policy, quality of content and services. In addition, the store bears no responsibility for any unavailability of these websites, their policy on the protection of your personal data, the quality and completeness of their information and services.
The store does not control and does not carry out any preventive control of the content and information published and shared by third parties and bears no responsibility for them.
The store is only liable for fraud and gross negligence in case of damage to you from information or services that the store provides through the website.
The store reserves the right at any time, without reason and free of charge, to interrupt or stop the provision of its services and/or the operation of the Website permanently or temporarily, without any obligation to inform the users beforehand. The store is only liable for direct damages, which arise due to intent or gross negligence. Subject to mandatory provisions, the store's liability for direct damage due to slight negligence is expressly excluded regardless of legal reason. The store's liability for indirect or consequential damages is completely and expressly excluded - regardless of the reason.
IV. INTELLECTUAL PROPERTY RIGHTS
All the content of the web pages of this website, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of the store and are protected according to the relevant provisions of Greek law, European law and international conventions and treaties.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, part or all of the content of the website for any purpose, except for strictly personal use, is prohibited, unless the store gives written consent her.
The names, images, logos, marks and distinctive features that represent the Company and/or its online store and/or third parties contracted with them, as well as their products or services, belong to the Company and/or the above of third parties and are protected by Greek, Community and international laws on trademarks, industrial and intellectual property and unfair competition.
In any case, their appearance and exposure on the Website should in no way be taken as a transfer or assignment of a license or right to use them.
V. PERSONAL DATA PROTECTION POLICY
1. Correct entry of personal information
Because your personal information and the contact information you provide on the Website are extremely important for the execution of your electronic transaction with us since, as you know, they are, among other things, the only way for our company to communicate with you, for the execution of its obligations towards you as well as the orders, you must be sure that the information you have given us is absolutely correct and up-to-date (in case of changes you are obliged to inform us about it). Our company takes every possible care to receive your correct information from you and for this reason, you are requested at the end of filling in your information to recheck this information and then send it to us together with your express consent to use the information you have filled in. Therefore, our company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled correctly and/or on time due to you sending incorrect or non-updated personal information.
In particular, any notification that will be made to the email address and/or the mobile phone you have given us (e.g. for the lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you data and/or due to a technical or other failure of your server, and/or your telephone and/or your telecommunications provider, and/or due to a change in your data (unless you have informed us in time). The same applies to the contact and shipping address of the products, as well as to the landline contact numbers. In any case, you are required to update your information every time there is a change in it.
2.
During the process of your order you will be asked to enter some of your personal information, which are necessary to complete your order and which remain in our Company's system only for as long as is necessary to complete the purchase process by you including the period during which it is possible to return the products.
3. Written consent
By completing and sending the relevant order form with your information, you simultaneously provide us with your written consent for the use of the information included in it for the purposes described in these terms in the context of this personal data policy. In case you do not want your mobile phone to be used to send messages (sms) to inform you about the progress of your order, you can either not fill in the relevant field in the order form from the beginning (optional field), or send us any time relevant email to szakian@setaprint.net with which to request the cessation of the sending of said messages (sms) – opt out.
4. Personal data protection policy
The issue of protecting your personal data is for our company a very serious issue that is treated as a top priority. Your personal data is collected by our company exclusively and only in the context of carrying out transactions with the Website and our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders , servicing your requests, as well as sending informational messages in relation to our products and services. All your personal information which is collected through the special electronic form of the Website is absolutely necessary for the performance of the above services on our part and is subject to the condition of your full and unconditional consent/consent, which is provided with sending your personal data to us. It goes without saying that you are able to access your data at any time, as well as request the immediate deletion of your data. You are also entitled to exercise all your rights from articles 11-13 of Law 2472/1997 at any time. In any case, your data is kept by our company only for as long as your transactions with us are carried out and they are deleted as soon as the transaction with you is completed. Also, during your visit to the Website, session cookies may be installed on your PC in order to be able to record the items you place in your shopping cart, in order to send your order request.
Your personal data is not communicated to any third party and is managed exclusively by our company. The only exceptions are: j) those data related to the execution and settlement of electronic payments via credit/debit/prepaid card carried out by our trusted partners – financial institutions that follow all appropriate security procedures to safeguard your information and ii) the data that is absolutely necessary for the execution of your order (transportation, storage, etc.) from the companies cooperating with us. However, all of your data are protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and our Company strictly follows all the rules established by the relevant legislative framework.
The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).
In the context of the above legislation, the information kept by our company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions provided for in the respective regulatory framework.
Also, all your data, information and transactions are governed by the principles of privacy of communications (electronic and non-electronic) and commercial transactions and all appropriate measures are taken to protect and ensure their privacy during transmission and/or and execution of transactions. The consumer/visitor/member of the Website should also protect the privacy of his data and not make disclosures to third parties (even through his negligence) nor grant the use of his data by third parties. The company reserves the right for any possible damage caused by a culpable violation of the above obligations of the consumer/visitor/member of the Website.
Finally, in order to complete the order process, you accept the sending of automated or personalized e-mails both directly to your PC and personally to the e-mail address and/or mobile phone you have notified us, as well as any telephone communication on the telephones you have been notified by employees of our company.
PERSONAL DATA PROTECTION STATEMENT
1. Who we are
For Setaprint O.E., respecting and protecting your personal data is a commitment. We understand and take seriously the fact that you are aware and concerned about your personal data.
This Privacy Statement describes the personal data the company collects about you; how we use and protect your personal data; the choices you have about how we use that data.
We recognize that the protection of personal data is an ongoing responsibility, and therefore we will periodically update and amend this Statement.
Please visit our website www.setazakian.com from time to time to ensure that you are aware of and satisfied with any changes. In case of doubt regarding a term of this privacy statement, you can contact us by e-mail at szakian@setaprint.net
2. What personal data do we collect about you?
2.1. Full name. We collect names (first name, last name) for order fulfillment needs from our website www.setazakian.com
2.2. Postal address. We collect our customers home address for delivery and order fulfillment purposes.
2.3. Email address. We collect our customers' email address for order confirmation and promotional purposes.
2.4. Other contact information. We collect other contact information, such as the telephone number of our customers, in order to provide our services better and faster.
2.5. Pricing details. We collect the information of our customers that is necessary for the invoicing of our services, such as for example the VAT Registration Number, Tax Authority, etc.
2.6. Online activity data. We collect personal data when you use the company's digital services. These may include your social media account ID and profile picture, IP address and other online identifiers, and other personal data you provide to us online. If you choose to link your social media account provided by another social media service provider to your account with any of the company's digital services, your personal data may be shared from the other social media account, which may include personal data that is part of your social media account profile or the profiles of your friends and other connected individuals.
3. How do we collect your personal data?
We collect your personal data when you express your interest in our services, when you make purchases from our e-shop, when we provide you with our services, when you visit our website, or when you subscribe to our newsletter. We do not sell your personal data to anyone and only share it with third parties who facilitate the provision of our services to you.
4. How do we use (process) your personal data?
We use your personal data for the following purposes:
4.1. To fulfill your order.
4.2. For your pricing.
4.3. For promotional actions, such as participation in competitions or emails that we send periodically to those who have subscribed to our newsletter. In the list of people we send newsletters to, we may also add those who give us their email addresses during our communication and who tell us that they wish to receive newsletters/updates.
4.4. For profiling in order to personalize services and products.
5. Lawful basis for processing your personal data
5.1. The processing of your personal data for the sale of our products and services is necessary for the overall management of your order by the company and its partners. This management also includes the detection of online fraud and fraud related to modern means of payment, the prevention and management of payment (non-payment) incidents and the maintenance of the company's rights regarding its commercial activity.
5.2. The processing of your personal data for marketing and/or promotional/profiling purposes is based on your consent.
5.3. In some cases the processing of your personal data is necessary for the purposes of our legitimate interests or for the purposes of our compliance with national and/or European legislation.
6. Retention time of your personal data
6.1. For the purpose of carrying out the order of our products, we will keep your personal data for a reasonable period of time from the completion of the order and for the fuller satisfaction of your requests in relation to each order.
6.2. For marketing/promotional purposes, we will retain your personal data throughout the duration of our business relationship and for ten (10) years thereafter, unless you indicate between us that you no longer wish to receive communications for these purposes.
7. Guarantees we take to protect your data
When you give us your personal data, we take steps to ensure that it is kept secure. In order to protect your personal data, we take physical, technical and organizational measures to protect it. We update and review the security technology we use on an ongoing basis. Among other things, we have implemented the following technical and organizational measures and procedures to protect your personal data from any loss, alteration, illegal processing or alteration:
– encryption
– security breach detection and management
– use of servers located in rooms with limited access and subject to regular checks
– use of information systems and computer programs installed in a way that minimizes the use of personal data and/or user authentication data
– adoption of separate procedures for maintaining personal data and their safe deletion/destruction
– access to systems and databases on a "need-to-know" basis.
8. When and how do we share your personal data with others?
As part of our activities, we use third party providers who provide services on our behalf. Thus, we may need to share your personal data with them. However, we only share your personal data with them that is necessary to provide the services we ask them to and we require them to protect your data and not use it for other purposes.
The personal data we collect from you is stored in one or more databases hosted by third party providers located within the European Union. These third parties do not use or access your personal data for any purpose other than cloud storage and retrieval.
9. Your Rights
You have the right to request access to your personal data, which we process. In addition, you have the following rights:
9.1. Right to rectification or erasure (in certain cases) of your personal data.
9.2. Right to restrict the processing or object to the processing of your personal data.
9.3. Right (subject to conditions) to obtain your personal data for use elsewhere.
9.4. In cases where we process your personal data based on your consent, you also have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing for the period before the withdrawal of your consent.
Finally, you have the right to submit a complaint to the competent Greek independent authority, which is the Personal Data Protection Authority (http://www.dpa.gr/).
10. Transfer of personal data outside the EU
The personal data we collect from you is not transferred or processed outside the European Union.
11. How to contact us?
You can contact us for any question regarding the processing of your personal data or our use of cookies or to exercise your rights by sending an email to szakian@setaprint.net.
12. Release Information – Changes and Updates
This Statement was last updated on [19/03/2023].
We reserve the right to modify and update this Statement at any time, for any reason, without notice to you, other than posting the updated Statement on our website. We may send periodic emails to remind you of changes and updates to this Statement but you should check our website frequently to be informed of the current and applicable Privacy Statement.
VI SECURITY – PRIVACY
1. Security: The store recognizes the issue of data and transaction security as a matter of major importance and for this reason takes all the necessary measures to ensure them. The website protects its members from any data interception with the data encryption method. Customer details are not disclosed to third parties and during your browsing on the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption is valid at all stages and all transaction procedures and sending of your personal data-elements to and from the Website, such as by way of example in the shopping cart, in the order form, during the transfer of data to and from the company, etc. Also during the process of making payments with a credit/debit/prepaid card, the card details are protected with 128-bit encryption. The data remains encrypted and is not disclosed to any 3rd party.
2. Confidentiality of Transactions: All information transmitted by the user/consumer/visitor to the Website is confidential and the store has taken all necessary measures so that it is used only to the extent deemed necessary in the context of the services provided. Some of the measures taken are the following:
– Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
– The store does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.
– In the event that the store uses third parties to support its systems, it ensures confidentiality.
For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.
VI. FINAL PROVISIONS
A. FINAL TERMS
These Terms of Use constitute the final and only terms in force regarding the provision of the store's services through the Website to the user/consumer/visitor and supersede any previous terms, previous contracts and arrangements, written or oral, between the store and the user/consumer/visitor regarding the use of the Website.
B. WAIVER
No delay, negligence or tolerance of the store in enforcing the observance of any present condition by the user/consumer/visitor/member, does not constitute a waiver, nor does it harm the present right.
C. INVALIDITY OF TERMS
In the event that any part or term of the Terms of Use is declared invalid by court order, such invalidity will not affect the validity of the remaining part hereof, which will remain in effect as if these Terms of Use had been executed with the invalid part. deleted. The store will endeavor to replace any invalid term with a new valid term, the effect of which will be the closest equivalent to the invalidated one.
D. APPLICABLE LAW - JURISDICTION
Any dispute between the contracting parties regarding the application, interpretation, invalidity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties by contract or tort, is interpreted in accordance with Greek laws and is subject to the exclusive jurisdiction of the substantively competent courts of of the city of Athens, to whose jurisdiction the parties voluntarily submit from today.
E. MODIFICATION OF TERMS OF USE
These terms of use may be modified at any time by the company with or without prior notice. Any possible modification of the terms is valid upon their posting on the Website, and our users/consumers/visitors are obliged to inform themselves about the content of any modifications/changes to the terms.
F. INTERPRETATIVE TERM
At any point in the Terms of Use, the refund and/or crediting of the money to the customer's account is always understood as interest-free.
G. HEADINGS
The headings used in the terms of use are placed for ease of reference to their terms and are not intended to be an aid to their interpretation.
H. COMPLAINT POLICY – AFTER SALES CUSTOMER SUPPORT
You can contact tel. 6972609808 or send an email to szakian@setaprint.net stating your name and order code.
I. CODES OF CONDUCT
The store complies with the Code of Ethics of the Greek Commerce Association (GRECA), which defines the minimum rules of professional ethics and moral behavior, which must be observed both towards the consumer and between the various businesses that sell products / services through digital channels.
I. ACCEPTANCE OF TERMS OF USE
The user/consumer/visitor of the Website declares that he has read the terms, which he accepts in their entirety and that he acknowledges that they govern all the services provided by the Website throughout his navigation on/transaction with the Website Place.
Click HERE for the SAMPLE DECLARATION OF WITHDRAWAL FROM THE DISTANCE CONTRACT
