Privacy Policy

1. Correct entry of personal information

Because your personal information and the contact information you provide on the Website are extremely important for the execution of your electronic transaction with us since, as you know, they are, among other things, the only way for our company to communicate with you, for the execution of its obligations towards you as well as the orders, you must be sure that the information you have given us is absolutely correct and up-to-date (in case of changes you are obliged to inform us about it). Our company takes every possible care to receive your correct information from you and for this reason, you are requested at the end of filling in your information to recheck this information and then send it to us together with your express consent to use the information you have filled in. Therefore, our company bears no responsibility in the event that any of its contractual or legal obligations are not fulfilled correctly and/or on time due to you sending incorrect or non-updated personal information.
In particular, any notification that will be made to the email address and/or the mobile phone you have given us (e.g. for the lack of product availability, etc.) will be considered valid even if it is not delivered to you due to an error in the information provided by you data and/or due to a technical or other failure of your server, and/or your telephone and/or your telecommunications provider, and/or due to a change in your data (unless you have informed us in time). The same applies to the contact and shipping address of the products, as well as to the landline contact numbers. In any case, you are required to update your information every time there is a change in it.


During the process of your order you will be asked to enter some of your personal information, which are necessary to complete your order and which remain in our Company's system only for as long as is necessary to complete the purchase process by you including the period during which it is possible to return the products.

3. Written consent

By completing and sending the relevant order form with your information, you simultaneously provide us with your written consent for the use of the information included in it for the purposes described in these terms in the context of this personal data policy. In case you do not want your mobile phone to be used to send messages (sms) to inform you about the progress of your order, you can either not fill in the relevant field in the order form from the beginning (optional field), or send us any time relevant email to with which to request the cessation of the sending of said messages (sms) – opt out.

4. Personal data protection policy

The issue of protecting your personal data is for our company a very serious issue that is treated as a top priority. Your personal data is collected by our company exclusively and only in the context of carrying out transactions with the Website and our communication with you for the completion of your orders, your invoicing, the facilitation of deliveries, the general execution of your orders , servicing your requests, as well as sending informational messages in relation to our products and services. All your personal information which is collected through the special electronic form of the Website is absolutely necessary for the performance of the above services on our part and is subject to the condition of your full and unconditional consent/consent, which is provided with sending your personal data to us. It goes without saying that you are able to access your data at any time, as well as request the immediate deletion of your data. You are also entitled to exercise all your rights from articles 11-13 of Law 2472/1997 at any time. In any case, your data is kept by our company only for as long as your transactions with us are carried out and they are deleted as soon as the transaction with you is completed. Also, during your visit to the Website, session cookies may be installed on your PC in order to be able to record the items you place in your shopping cart, in order to send your order request.
Your personal data is not communicated to any third party and is managed exclusively by our company. The only exceptions are: j) those data related to the execution and settlement of electronic payments via credit/debit/prepaid card carried out by our trusted partners – financial institutions that follow all appropriate security procedures to safeguard your information and ii) the data that is absolutely necessary for the execution of your order (transportation, storage, etc.) from the companies cooperating with us. However, all of your data are protected and managed in accordance with the terms and rules of Greek legislation and in particular Law 2472/1997, and our Company strictly follows all the rules established by the relevant legislative framework.
The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).
In the context of the above legislation, the information kept by our company may be disclosed to third parties, the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions provided for in the respective regulatory framework.
Also, all your data, information and transactions are governed by the principles of privacy of communications (electronic and non-electronic) and commercial transactions and all appropriate measures are taken to protect and ensure their privacy during transmission and/or and execution of transactions. The consumer/visitor/member of the Website should also protect the privacy of his data and not make disclosures to third parties (even through his negligence) nor grant the use of his data by third parties. The company reserves the right for any possible damage caused by a culpable violation of the above obligations of the consumer/visitor/member of the Website.
Finally, in order to complete the order process, you accept the sending of automated or personalized e-mails both directly to your PC and personally to the e-mail address and/or mobile phone you have notified us, as well as any telephone communication on the telephones you have been notified by employees of our company.


1. Who we are

For Setaprint O.E., respecting and protecting your personal data is a commitment. We understand and take seriously the fact that you are aware and concerned about your personal data.
This Privacy Statement describes the personal data the company collects about you; how we use and protect your personal data; the choices you have about how we use that data.
We recognize that the protection of personal data is an ongoing responsibility, and therefore we will periodically update and amend this Statement.
Please visit our website from time to time to ensure that you are aware of and satisfied with any changes. In case of doubt regarding a term of this privacy statement, you can contact us by e-mail at

2. What personal data do we collect about you?

2.1. Full name. We collect names (first name, last name) for order fulfillment needs from our website
2.2. Postal address. We collect our customers home address for delivery and order fulfillment purposes.
2.3. Email address. We collect our customers' email address for order confirmation and promotional purposes.
2.4. Other contact information. We collect other contact information, such as the telephone number of our customers, in order to provide our services better and faster.
2.5. Pricing details. We collect the information of our customers that is necessary for the invoicing of our services, such as for example the VAT Registration Number, Tax Authority, etc.

2.6. Online activity data. We collect personal data when you use the company's digital services. These may include your social media account ID and profile picture, IP address and other online identifiers, and other personal data you provide to us online. If you choose to link your social media account provided by another social media service provider to your account with any of the company's digital services, your personal data may be shared from the other social media account, which may include personal data that is part of your social media account profile or the profiles of your friends and other connected individuals.

3. How do we collect your personal data?

We collect your personal data when you express your interest in our services, when you make purchases from our e-shop, when we provide you with our services, when you visit our website, or when you subscribe to our newsletter. We do not sell your personal data to anyone and only share it with third parties who facilitate the provision of our services to you.

4. How do we use (process) your personal data?

We use your personal data for the following purposes:
4.1. To fulfill your order.
4.2. For your pricing.
4.3. For promotional actions, such as participation in competitions or emails that we send periodically to those who have subscribed to our newsletter. In the list of people we send newsletters to, we may also add those who give us their email addresses during our communication and who tell us that they wish to receive newsletters/updates.
4.4. For profiling in order to personalize services and products.

5. Lawful basis for processing your personal data

5.1. The processing of your personal data for the sale of our products and services is necessary for the overall management of your order by the company and its partners. This management also includes the detection of online fraud and fraud related to modern means of payment, the prevention and management of payment (non-payment) incidents and the maintenance of the company's rights regarding its commercial activity.
5.2. The processing of your personal data for marketing and/or promotional/profiling purposes is based on your consent.
5.3. In some cases the processing of your personal data is necessary for the purposes of our legitimate interests or for the purposes of our compliance with national and/or European legislation.

6. Retention time of your personal data

6.1. For the purpose of carrying out the order of our products, we will keep your personal data for a reasonable period of time from the completion of the order and for the fuller satisfaction of your requests in relation to each order.
6.2. For marketing/promotional purposes, we will retain your personal data throughout the duration of our business relationship and for ten (10) years thereafter, unless you indicate between us that you no longer wish to receive communications for these purposes.

7. Guarantees we take to protect your data

When you give us your personal data, we take steps to ensure that it is kept secure. In order to protect your personal data, we take physical, technical and organizational measures to protect it. We update and review the security technology we use on an ongoing basis. Among other things, we have implemented the following technical and organizational measures and procedures to protect your personal data from any loss, alteration, illegal processing or alteration:
– encryption
– security breach detection and management
– use of servers located in rooms with limited access and subject to regular checks
– use of information systems and computer programs installed in a way that minimizes the use of personal data and/or user authentication data
– adoption of separate procedures for maintaining personal data and their safe deletion/destruction
– access to systems and databases on a "need-to-know" basis.

8. When and how do we share your personal data with others?

As part of our activities, we use third party providers who provide services on our behalf. Thus, we may need to share your personal data with them. However, we only share your personal data with them that is necessary to provide the services we ask them to and we require them to protect your data and not use it for other purposes.
The personal data we collect from you is stored in one or more databases hosted by third party providers located within the European Union. These third parties do not use or access your personal data for any purpose other than cloud storage and retrieval.

9. Your Rights

You have the right to request access to your personal data, which we process. In addition, you have the following rights:
9.1. Right to rectification or erasure (in certain cases) of your personal data.
9.2. Right to restrict the processing or object to the processing of your personal data.
9.3. Right (subject to conditions) to obtain your personal data for use elsewhere.
9.4. In cases where we process your personal data based on your consent, you also have the right to withdraw your consent at any time, without this affecting the lawfulness of the processing for the period before the withdrawal of your consent.
Finally, you have the right to submit a complaint to the competent Greek independent authority, which is the Personal Data Protection Authority (

10. Transfer of personal data outside the EU

The personal data we collect from you is not transferred or processed outside the European Union.

11. How to contact us?

You can contact us for any question regarding the processing of your personal data or our use of cookies or to exercise your rights by sending an email to

12. Release Information – Changes and Updates

This Statement was last updated on [19/03/2023].
We reserve the right to modify and update this Statement at any time, for any reason, without notice to you, other than posting the updated Statement on our website. We may send periodic emails to remind you of changes and updates to this Statement but you should check our website frequently to be informed of the current and applicable Privacy Statement.


This Policy forms part of the General Terms and Conditions of Use and forms part of the contract between us for the provision of our Services.
This website uses cookies. Below you can learn more about the cookies we use, the purpose they serve and how they are managed.

1. What are cookies?

Cookies are small text files that are installed on your computer or electronic device through your browser when you visit our website. Cookies help us to collect information necessary to measure the effectiveness of our website, to improve and upgrade its content, to adapt it to the demand and needs of users as well as to measure the effectiveness of the presentation and display of our website site on third-party websites. None of the cookie files used on our website collects information that identifies you personally and does not gain knowledge of any document or file from your computer.
The data collected by cookies may include the type of browser you are using, the type of computer, its operating system, internet service providers and other such information. In addition, the website's information system automatically collects information about the locations you visit and about the links to third-party websites you may choose through our website. More information about cookies, how to manage and delete them, can be found at

2. Types of cookies

We list the cookies we use on our website, the information each one collects, the purpose this information serves as well as the origin of each one: Cookies necessary for the operation of the website. These Cookies are necessary for the proper functioning of our Website. If these are disabled, your experience on our Website may be interrupted and you may not be able to use your shopping cart or complete your payment.
When you browse or buy something online, our online services will remember some choices you've made. This improves your experience and makes your browsing easier and simpler.

Website Analytics Cookies
We use these cookies to measure and analyze how our customers use our online services. An example is the calculation of the number of different people who use a certain feature, against the total number who enter the Website. This allows us to continuously improve our online services and your shopping experience.

Targeting Cookies or Advertising Cookies
You may have noticed that when you visit other websites, you are shown advertisements for products that you may have wanted to buy. Like many businesses, we have placed our advertisements on our partner Sites. However, to try and make sure the ads you see are relevant to you, we use cookies to collect information about the kind of things you're interested in. The existence of these cookies does not increase the number of advertisements that will be shown to you, it simply makes the advertisement that is automatically selected to be displayed more targeted. In addition, the existence of these cookies limits the number of times an advertisement will be displayed, helping us to measure the effectiveness of our advertising campaign.

Content Sharing Cookies on Social Networks:
We use cookies to enable you to share content directly on social networking sites / social networks such as Instagram, Facebook and Twitter and to enable you to 'LIKE' or 'SHARE' a product advertised on our online services.
Cookies may also be used on our website by approved third party organizations to provide services related to our website.

3. How to Manage and Delete Cookies

The menus of most browsers provide options on how to manage Cookies. These options vary by browser. Based on the options provided by the browser you are using, you can allow the installation of Cookies, disable/delete existing ones or be notified each time you receive cookies. Instructions for managing and deleting Cookies are usually found in the “Help”, “Tools” or “Edit” menu of the browser. You can also find more detailed guidance at where it is explained in detail how to control and delete cookies in most browsers.
Please note that if you reject or disable cookies on our website, the functionality of the website may be partially lost. Also, disabling a cookie or class of cookies does not delete the cookie from the browser. Such a move should be done by you by changing the internal functions of the browser you use.

4. Changes to our use of Cookies

We may from time to time modify this Policy, either in whole or in part, at our sole discretion. Any modification herein will be effective as soon as the modified Policy is posted on the website. At the same time, there will be an indication on our home page to highlight the change. In any event, as long as you continue to use our Website and its services and the services of our Online Store after modifications have been made in accordance with the above, you will be deemed to accept those modifications. If you do not agree with the terms of this Policy, as it may be modified, either in whole or in part, you must stop using the Website and our Online Store.

Any changes to this Policy will be posted on this site.

5. Communication
If you have any questions regarding this Policy, please contact us at